Return Eligibility
Eligible for Returns
- Unopened and unused products
- Products in original packaging
- Damaged or defective items upon delivery
- Wrong products delivered
- Products not matching description
Not Eligible for Returns
- Opened or partially used products
- Products with broken seals
- Products damaged due to mishandling
- Custom or specially ordered items
Return Window
- 7 days for standard returns
- 24 hours for reporting damaged items
- Immediate report for wrong deliveries
- Extended window for bulk orders (case-by-case)
Return window starts from the date of delivery
Return Process
- Contact customer service with order details
- Fill out return request form
- Receive return authorization
- Pack items securely in original packaging
- Attach provided return shipping label
- Drop off at designated pickup point
Refund Processing
Expected timeline for refunds:
- Bank Transfer/UPI: 3-5 business days
- Credit/Debit Cards: 5-7 business days
- Digital Wallets: 1-2 business days
- Store Credit: Immediate
Product Condition
Returned products must be:
- In original packaging
- Unused and undamaged
- With all accessories and documentation
- With original tags and labels
Return Shipping
- Free returns for damaged/wrong items
- Customer bears shipping cost for standard returns
- Prepaid return labels provided
- Tracked shipping required
Refund Amount
- Full product cost refunded
- Original shipping charges non-refundable
- Return shipping deducted if applicable
- Additional compensation for damaged items
Cancellation Policy
- Full refund before order confirmation
- 95% refund after confirmation but before shipping
- Standard return policy after shipping
- Special terms for bulk orders
Special Cases
Contact us for:
- Bulk order returns
- Damaged during transit
- Quality issues
- Special handling requirements
Need Help?
If you have any questions about our policies, please don't hesitate to contact us.